Terms of service

Last updated: 26 June 2026

These Terms of Service (“Terms”) form a legally binding agreement between you and DIGITAL X LABS, trading as DIGITAL X (“DIGITAL X”, “we”, “us”), governing your access to and use of the website digitalxlabs.io and all merchandise, digital products, tools and services we provide. They are entered into in accordance with the Malaysian Contracts Act 1950 and Electronic Commerce Act 2006, and are subject to the Consumer Protection Act 1999 where it applies. By accessing the Site, placing an order or using our services, you agree to these Terms; if you do not agree, please do not use the Site or services.

1. Definitions

“Content” means all material on the Site; “Merchandise” means print-on-demand physical products; “Services” means our digital services, products, tools and subscriptions; “Order” means a request to purchase Merchandise or Services; “you” means the user or customer.

2. Electronic contracting and acceptance

You agree that electronic communications, orders and acceptances are valid and enforceable, and that contracts may be formed electronically in accordance with the Electronic Commerce Act 2006. A contract is formed when we accept your Order (for Merchandise, typically when we confirm and send it to production; for Services, as set out in your quote or on sign-up).

3. Eligibility and accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of forming a binding contract under the Contracts Act 1950. If you create an account, you are responsible for safeguarding your credentials and for all activity under your account, and must notify us promptly of any unauthorised use.

4. Products, services and availability

We offer (a) print-on-demand Merchandise produced to order, and (b) Services. We make reasonable efforts to display products, colours and specifications accurately, but actual items may vary slightly due to screens and the made-to-order process. All Orders are subject to acceptance and availability; we may decline or cancel an Order (for example for pricing errors, suspected fraud, or unavailability) and will refund any amount paid for a cancelled Order.

5. Pricing, taxes and payment

Prices are displayed in US Dollars (USD) and may change without notice, though changes will not affect Orders already accepted. Prices, where required, are shown inclusive or exclusive of applicable taxes as indicated at checkout; you are responsible for any Malaysian Sales and Service Tax (SST), or any customs duties, import taxes or handling fees imposed by the destination country on Merchandise shipments. Payment is taken at checkout through our payment providers; by paying, you authorise the charge for your Order and, for subscriptions, the recurring charges described at sign-up.

6. Shipping and delivery

We ship Merchandise worldwide. Delivery estimates are provided at checkout and are not guaranteed. Risk in Merchandise passes to you on delivery. Customs clearance and related delays are outside our control. Services and digital products are delivered electronically or performed as agreed. See our Shipping Policy for details.

7. Service-specific terms

For project-based Services, the scope, deliverables, timeline and fees are set out in a separate quote, proposal or statement of work, which forms part of these Terms and prevails in case of conflict on those specifics. You agree to provide timely access, materials, approvals and feedback. Delays caused by missing inputs may extend timelines and affect fees. Unless otherwise agreed in writing, ownership of final deliverables transfers to you upon full payment.

8. Intellectual property

All Content — including text, graphics, logos, product designs, our batik-inspired artwork, and software — is owned by or licensed to DIGITAL X and protected by applicable intellectual property laws, including the Malaysian Copyright Act 1987 and Trademarks Act 2019. You may not copy, reproduce, resell, or use our Content or designs commercially without our prior written permission.

9. Your content and licence to us

You retain ownership of materials you supply to us (such as logos, text and brand assets) and grant us a non-exclusive, worldwide, royalty-free licence to use them solely to provide the products and Services you order. You warrant that you have the rights to provide such materials and that they do not infringe any third party’s rights.

10. Acceptable use

You agree not to misuse the Site or Services, including by: violating any law; infringing others’ rights; uploading unlawful, infringing, defamatory or harmful content; attempting to gain unauthorised access; introducing malware; scraping or overloading our systems; or interfering with the Site’s operation. We may suspend or terminate access for breach.

11. Third-party services

We rely on third parties (including Printify, Shopify, and payment and shipping providers). Your use of features powered by them may also be subject to their own terms. We are not responsible for the acts or omissions of third parties beyond our reasonable control.

12. Disclaimers

To the fullest extent permitted by law, the Site, Merchandise and Services are provided “as is” and “as available”. We do not warrant that the Site will be uninterrupted or error-free, or that the outcomes of our Services (such as SEO rankings, traffic or analytics results) are guaranteed, as these depend on factors outside our control. Nothing in these Terms excludes or limits any guarantee, warranty or right that cannot be excluded under the Consumer Protection Act 1999 or other applicable law.

13. Limitation of liability

To the maximum extent permitted by law, DIGITAL X is not liable for any indirect, incidental, special or consequential loss, or loss of profits, data, business or goodwill. Our total aggregate liability for any claim arising out of an Order or Service is limited to the amount you paid for that Order or Service. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

14. Indemnity

You agree to indemnify and hold harmless DIGITAL X against claims, losses, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Site or Services, or the content or materials you provide to us.

15. Termination

We may suspend or terminate your access for breach of these Terms or non-payment. Provisions which by their nature should survive termination (including intellectual property, disclaimers, limitation of liability and indemnity) will continue to apply.

16. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, strikes, carrier or supplier failures, utility or internet outages, or governmental actions.

17. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Subject to any non-waivable rights you have in your country of residence, the courts of Malaysia shall have jurisdiction over any dispute. We encourage you to contact us first at support@digitalxlabs.io so we can try to resolve any issue amicably; Malaysian consumers may also refer eligible claims to the Tribunal for Consumer Claims Malaysia. See also our Refund & Returns Policy and Privacy Policy.

18. General

If any provision is held unenforceable, the remaining provisions remain in effect. These Terms (together with any applicable quote and our other policies) form the entire agreement between us. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a business transfer. We may update these Terms from time to time; the “Last updated” date reflects the latest version, and continued use after changes constitutes acceptance.

19. Contact

Questions about these Terms? Email support@digitalxlabs.io.