Shipping policy
Last updated: 26 June 2026
DIGITAL X ships print-on-demand merchandise worldwide through our print and fulfilment partners. Digital products and services are delivered electronically and do not require shipping. This policy explains processing times, delivery estimates, costs, taxes and what happens if something goes wrong.
1. Order processing and production
Merchandise is made to order. Orders are typically processed and sent to production within 1–3 business days, and production usually takes a further 2–5 business days before dispatch. You will receive a confirmation email with tracking once your order ships.
2. Delivery estimates (after production)
| Destination | Estimated delivery |
|---|---|
| United States | approx. 4–8 business days |
| Europe & United Kingdom | approx. 5–10 business days |
| Malaysia & Southeast Asia | approx. 5–12 business days |
| Rest of world | approx. 7–20 business days |
These are estimates, not guarantees, and may be affected by carrier delays, customs processing, weather, peak periods and other factors outside our control.
3. Shipping costs
Shipping charges, if any, are calculated and displayed at checkout based on your destination and the items in your order, in US Dollars (USD). Any promotional free-shipping offers will be shown at checkout.
4. Customs, duties and import taxes
For international orders, the destination country may impose customs duties, import taxes or handling fees (for shipments into Malaysia, these are administered by the Royal Malaysian Customs Department). Such charges are not included in our prices and are the responsibility of the recipient. Please check your local regulations before ordering. We cannot declare parcels as “gifts” or under-declare their value.
5. Tracking your order
Once your order ships we will email you a tracking number. Please allow 24–48 hours for tracking information to update.
6. Incorrect address, failed delivery and unclaimed parcels
Please ensure your shipping address is complete and correct at checkout. Parcels returned to us because of an incorrect or incomplete address, or because they were unclaimed, may be re-shipped at your cost. We are not responsible for orders delivered to an incorrect address supplied by the customer.
7. Lost, delayed or damaged shipments
If your order has not arrived within the estimated timeframe, contact us at support@digitalxlabs.io and we will investigate with the carrier. Where a parcel is confirmed lost in transit, or arrives damaged or defective, we will arrange a replacement or refund in line with our Refund & Returns Policy. Please report damaged items within 30 days of delivery, with photographs.
8. Questions
For any shipping question, email support@digitalxlabs.io with your order number.