Cancellation policy
Last updated: 26 June 2026
This policy explains how cancellations work for one-time orders, project-based services and recurring subscriptions. It should be read together with our Refund & Returns Policy and Terms of Service, and does not affect your non-waivable rights under the Consumer Protection Act 1999.
1. Cancelling a merchandise order
Print-on-demand items go into production quickly. You may cancel a merchandise order for a full refund only within 12 hours of placing it, by emailing support@digitalxlabs.io with your order number. After production begins, the order cannot be cancelled, save for faulty, damaged or incorrect items as covered in our Refund & Returns Policy.
2. Cancelling a service or project
For project-based services, you may cancel by written notice to support@digitalxlabs.io. Fees for work completed up to the cancellation date, together with any non-recoverable third-party costs incurred on your behalf, remain payable. Any specific cancellation or kill-fee terms in your project agreement take precedence over this section.
3. Subscriptions and recurring billing
- Billing cycle: subscriptions renew automatically at the interval and price disclosed at sign-up (e.g. monthly or annually), charged in advance to your payment method.
- How to cancel: manage or cancel at any time via the “Manage Subscription” page in your account, or by emailing support@digitalxlabs.io. Please cancel at least 24 hours before your renewal date to avoid being charged for the next cycle.
- Effect of cancellation: cancellation stops future renewals; you retain access until the end of the current paid period. We do not provide pro-rata refunds for the current period unless required by law or stated otherwise at sign-up.
- Free trials and promotions: if a trial is offered, you will be charged the standard price when the trial ends unless you cancel beforehand. Promotional pricing applies only for the stated period, after which the standard price applies.
- Price changes: we will give reasonable advance notice of any change to subscription pricing, effective from your next renewal; you may cancel before it takes effect.
- Failed payments: if a renewal payment fails, we may retry and may suspend access until payment succeeds.
4. Cancellation by us
We may cancel or suspend an order, service or subscription for non-payment, suspected fraud or abuse, or breach of our Terms of Service. Where we cancel without cause, we will refund amounts paid for undelivered products or unused subscription periods.
5. Contact
To cancel or for any related question, email support@digitalxlabs.io with your order or subscription details.